Brendans Blog

Business Catalyst (BC) are completing some upgrades to their system at the end of January 2011. This will provide clients who host email with BC with a larger inbox and better system integrity. As part of this upgrade, you will be asked to update your password. This is expected to begin from the January 28th.

This will be required even if you do not use Business Catalyst for your email.

If you encounter any issues in the days surrounding this move, when trying to access email from your mail client (Outlook, Entourage, Mac Mail etc) please visit the admin area of your website and follow the instructions to update your password.
You may access this admin area in a few different ways;
(replace “Yourdomain” with your website address)
http://www.YourDomain.com/admin
http://mail.YourDomain.com/
or you may be accessing your site from our login page:
http://www.receptive.com.au/admin

The advantages to the new email system:
Increased Mailbox size (from 100Mb to 2Gb)
Improved webmail interface.
Better control from your webmail account.
A more stable service for email.

Please consider following us on Twitter for fast notification as this upgrade is deployed. http://www.twitter.com/receptivetech

QUESTIONS?
What action will I need to take?
You email client (Outlook, Entorage or Mac Mail) may ask you for a password, after not needing it for a long time, then visit one of the links above, and follow the instructions to change your password. Once this is done, enter the new password to your email client. That's all.

I have not been able read my email. Why not?
If you have been noticing some issues over the last week with your email, this is the type of problems that are expected to be fixed by this update.

How much will this cost?
This upgrade to your service is being provided as part of your licence fee. There are no added charges for this upgrade.

Where did all my Email go?
During the change over process, some mail may seem to 'disappear' from your inbox. This is because you will be accessing the new inbox before the contents of your old inbox is copied to the new server. Be patient, all your email will appear in your new inbox over the weekend and we expect that by Monday all your email will be back in your account. We will notify you when the process is completed, and then you can contact us if you think there may still be email's missing.

If you have any further concerns, please email us or complete the contact us form on our website. If you are telephoning, please be patient, if it goes to messagebank, we will call you back as soon as possible, so leave a detailed message.