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Brendans Blog

Adobe Business Catalyst DNS Changes

Adobe recently announced on their blog an update that will affect virtually all the websites hosted by Business Catalyst in Australia, and a large majority of sites they host out side of Australia. We wanted to simplify the announcement here, and summarise what you need to do if you have a website with Business Catalyst.

Firstly there is no emergency action you must take during the migration period.

However, there ARE actions that EVERY customer must take within the following 60 days.

1. The migration with occur at 1am, Sunday 20 February 2011 Sydney time. It is expected that there will be up to 6 hours where Australian based sites will be down, with a message "Site currently unavailable due to maintenance".

2. After this time, every domain name that you use to direct visitors to your website will need to have one of two changes made. These changes are well documented here: http://www.bcstatus.com/instructions 
If you are uncertain of who your Registrar is, visit this page and enter your domain name: http://whois.domaintools.com/ Once you do a look up for your domain name, you will find your DNS registrar in the 'Registrar Name' section.

Do you Need Help with the Business Catalyst DNS changes?

If you don’t want to do this work yourself, we have set up a special deal, saving you over 80% where we can do this work for you. This will save you time and hassles. This is available to anyone who is hosted with Business Catalyst via any partner or reseller.
First in, first served: http://www.receptive.com.au/dns-help


Why are these changes happening?
The new datacentre is built using high-end industry standard hardware and server technologies. The main business benefits include:
  • Improved Reliability: with built-in hardware and software redundancy for all critical systems, the new datacenter prevents downtime caused by single system failures and enables customers to continue running their online business without disruption 
  • Increased performance: built using latest, state of the art hardware and server technologies, this new datacenter delivers higher performance and enables websites to load faster for a better customer experience 
  • Higher capacity: three times more capacity than currently available and built-in expansion capabilities will cover growing customer demand for traffic and space
Am I being compensated?
Adobe have credited each site with 1 month free licence.


 
Brendan Byrne - Thursday, February 17, 2011

Update your Adobe Business Catalyst Password

So Today is the day!

Business Catalyst is doing the email upgrades as I type, and you can now update your password.

Step 1
 login to your administrator access to your site. This is also available here:
http://www.receptive.com.au/admin

Step 2
Next, you should see this message at the top of your log in screen:

(Click Image for Full Size)

then you can follow the instructions in yesterday's blog post to complete your password update.

If you are an 'Email Only' user, there are also instructions there for you.
Brendan Byrne - Saturday, January 29, 2011

Important Notice: Security and Mail Upgrades for your Online Business

This is a notification that Business Catalyst will be making a major system upgrade that will require you to reset or change your password to continue using the system. If you are using hosted email i.e you can access your email account by going to mail.yourdomain.com; this migration may affect your ability to view existing emails in your inbox for up to 72 hours.

  • What is happening: Business Catalyst is releasing a system-wide security and email infrastructure upgrade. Business Catalyst is migrating mail accounts from existing infrastructure to new mail infrastructure
  • Migration Start Time: 8:00PM Friday 28 January 2011 (EDT) Check local times
  • Migration End Time: 8:00PM Monday 31 January 2011 (EDT) Check local times
  • Duration: 72 hours for full mail migration- although most accounts will be migrated in less time
  • Customer Impact: All users are required to reset/update passwords after the migration begins. Users with hosted email will not have access to existing mail in their mailboxes until it is migrated to their new mailboxes.

Steps you need to take

During the next few days, upon attempting to login either through your current desktop e-mail client (using POP3 or IMAP) or through the webmail interface, your login credentials will stop working and you'll receive an "Invalid username or password" error.

Upon receiving this error, the steps you'll need to take are:

If you have access to the site's Admin Console (ie. you're an Admin user with email enabled):

  1. Login in site Admin with the user account for which you wish to perform a password change
  2. Go Home -> My Details -> Change Password form
  3. Enter old password and new password twice, and save the changes

This will result in the password being changed for both Admin and email access.

Changing your password via the Webmail login interface (ie.you're an "email only" user)

  1. Go to Webmail as per usual (eg: mail.mydomain.com)
  2. At the login screen you'll see a message that requests you perform a password update: "For security reasons, you will need to reset your password. Please go here to change your password."
  3. Clicking on Change password link will load a form where you can update your password.
  4. Enter your e-mail address, old password and new password twice, then save the changes

Once you have updated your password, you'll be able to login to the webmail interface, or through your desktop email client using the new password.


Please Note: Upon logging in with your new password, you will not see your old e-mail in the web interface or via IMAP, as we will be migrating e-mail to the new service following password upgrade. This means that your e-mail inbox and folders will look empty. Please wait a few days until the migration is complete for the older emails to appear.

Receptive Help - Friday, January 28, 2011

Important information for ALL Adobe Business Catalyst users

Business Catalyst (BC) are completing some upgrades to their system at the end of January 2011. This will provide clients who host email with BC with a larger inbox and better system integrity. As part of this upgrade, you will be asked to update your password. This is expected to begin from the January 28th.

This will be required even if you do not use Business Catalyst for your email.

If you encounter any issues in the days surrounding this move, when trying to access email from your mail client (Outlook, Entourage, Mac Mail etc) please visit the admin area of your website and follow the instructions to update your password.
You may access this admin area in a few different ways;
(replace “Yourdomain” with your website address)
http://www.YourDomain.com/admin
http://mail.YourDomain.com/
or you may be accessing your site from our login page:
http://www.receptive.com.au/admin

The advantages to the new email system:
Increased Mailbox size (from 100Mb to 2Gb)
Improved webmail interface.
Better control from your webmail account.
A more stable service for email.

Please consider following us on Twitter for fast notification as this upgrade is deployed. http://www.twitter.com/receptivetech

QUESTIONS?
What action will I need to take?
You email client (Outlook, Entorage or Mac Mail) may ask you for a password, after not needing it for a long time, then visit one of the links above, and follow the instructions to change your password. Once this is done, enter the new password to your email client. That's all.

I have not been able read my email. Why not?
If you have been noticing some issues over the last week with your email, this is the type of problems that are expected to be fixed by this update.

How much will this cost?
This upgrade to your service is being provided as part of your licence fee. There are no added charges for this upgrade.

Where did all my Email go?
During the change over process, some mail may seem to 'disappear' from your inbox. This is because you will be accessing the new inbox before the contents of your old inbox is copied to the new server. Be patient, all your email will appear in your new inbox over the weekend and we expect that by Monday all your email will be back in your account. We will notify you when the process is completed, and then you can contact us if you think there may still be email's missing.

If you have any further concerns, please email us or complete the contact us form on our website. If you are telephoning, please be patient, if it goes to messagebank, we will call you back as soon as possible, so leave a detailed message.

Brendan Byrne - Tuesday, January 25, 2011

Update on Adobe Business Catalyst

Adobe Business Catalyst HomeAdobe, who bought Business Catalyst in 2009, have been hard at work improving the system, and lately we have seen several enhancements to the system.

Here is a list of some of the more recent updates;
New Data centre for Australia
Customisable SEO friendly Announement URL’s
Improved Thumbnail Generation
Updates to the Blog Layout options

Hopefully by now you have found the updated Business Catalyst Support pages;
http://businesscatalyst.com/support/home
Brendan Byrne - Wednesday, August 25, 2010

Plan Backwards

Scope > functional spec > concept design > user testing > design > build > technical testing > soft launch > user testing > public launch > promote > user survey > New scope; start again.*

Stop wasting time and money!

I know there is a lot of conventional wisdom is the normal flow of projects, but I am beginning to doubt convention. I think the heart of the issue for me is the very beginning. What does conventional wisdom provide us with? A Scope. A Scope usually lists all the things that the project owner wants. Then we get a functional spec, which attempts to make sense of the Scope, and tells us how we are going to fulfil the scope, and so on down the line.

Don’t get me wrong, this type of flow has its place. Where the final product is set in time or stone and can’t be changed again without huge amounts of effort, then this is a great method that has ‘conventional wisdom’. My question is with web based projects where there need not be a final product that is set in stone. I think it requires the process to be turned on its head and perhaps, thrown out all together.

Well built websites are easy to change, add to and build on. They are not static buildings of bricks and mortar. Just like the content of a shop, we can bring in new advertising, new staff, and new products on a daily basis if we have the right plan. What worked and what didn’t work can be removed or changed easily when you have the right tools, right people and the right plan.

So how do you plan for change? Make ‘Change’ your best friend. Be prepared to work in collaboration with your designers, marketing people, technical people, project manager and decision makers with only clear results as the part of the puzzle that is set in stone. Don’t lock down a scope, instead, be open to new ideas that could reach the results you want sooner or better than you have now.

Most importantly, don’t stop. Keep going. When you realise one goal, set new ones. The evolution of a website is more like the building of a business, or the development of staff. It is a continuing, fluid growth process, that should be guided with care and a focus on the goal, not limited to one path that was decided months (or years) ago.

*Not all of these steps are taken by everyone as the convention, it is only an illustration.

If you want to find out more about evolving your website, contact Receptive Technologies on 1300 794 770.
Brendan Byrne - Wednesday, May 19, 2010

How to get more visitors

My website is running but I get hardly any visitors!
What Next?
I just completed my website, but no one knows about it!
What Next?

Ok, So you’ve had a website for a while. We are going to presume at this point that you have the design elements sorted out, so no visitor can get lost and every visitor wants to buy. Maybe not everyone, but you know your site works. If not, you may need to take a step backwards, and employ and website specialist to fix this step first.
The basics are: you have two very specific goals that are what YOU want. These do not include “to provide information” That is a given, and if you don’t do that you should not have a website. These goals need to be related to you or your business. “Selling something” is a great goal, “Contacting Me” could be more appropriate for a service based business. “Sign-up for Newsletter” is often a great secondary goal. How you go about achieving this on your website is the topic of a whole different article. Today, we are all about setting a plan for getting the world to visit you.

First; Arm your self with Statistics

Statistic: If you don’t know where you are you can’t know where you have come from. So we need to find you on the web right now.

Step 1 - Does Google know you exist?

Type into google your exact domain. This is the part after ‘WWW’
EG: my website is: www.receptive.com.au so in google I type “receptive.com.au” (image 1)


Ok, if your site is found like the sample above, then you can be happy that your site is ‘indexed’ by google. Some really new sites won’t appear yet, and if you take the steps discussed below you will soon be found in the type of search listed here.
(Note: avoid using ‘website submission tools’ These are not usually worth the hassle, there are much faster ways of being found, and some rumours are that you could be penalised if you re-submit a site too many times.)

Step 2

If you were found in Google’s index, you need to do this step;
Search your top 5-10 search terms. These are the Keywords which you are going to track for improvement over time. You may add to or remove words from your tracking list from time to time, and I have clients who track over 50 different words for one website. But you can start with 5 or 10 while you learn the steps.
Do the search in Google and Yahoo for each of your keywords. Scroll down through the first 10-20 pages until you find your website (if it is there at all.) Record the page and place on that page where you appear.

Step 3

Download the “Google Toolbar” from http://toolbar.google.com/ install it and add the option for ‘PageRank’
Visit each of the pages of your site and record the PageRank of each page.

That’s all you need to get started. You now have a benchmark by which to measure your success. Now get to work on the next stage.

Stage two.

You have your list of 5-10 keywords from stage one. You now need to expand this list to be sure you are covering your subject.
Download Good Keywords from www.goodkeywords.com. This software will generate oodles of words built around your keywords. What this tool also does, is give you an indication of how many searches are done for each of these words, which may indicate that you need to change your keyword focus. This list will also provide phrases which people are using with your keywords.
This single tool alone can make your articles go from interesting to invaluable. We are going to get to articles shortly.

Review your industry

Do your search again for each keyword. And click on the each site in the first page of results.
When you visit each of these sites, you want to find what it is that makes them appear on the first page of results. There are many techniques used by professionals to judge these criteria. There are too many methods for the average website owner to learn and understand. I will share two things that may be obvious. First, read the text. I’d expect to find that the phrase or keyword is repeated several times on the page and site. Secondly, in your internet explorer (or other browser) you have the option to view the source of the page. (figure 2)
View Source of each site

After you select this you should see something like Figure 3:

Sample Site Tags and Title

While there is mostly much more text in this file, above is a sample of what you should find. The highlighted sections are the ones you are looking for, and there are many others that you could become familiar with as you build on your knowledge. What these give you is an insight about what this site’s owners deem as important words for their clients.

When you couple these two techniques you should be able to know which topic areas, and what design elements you need to focus your energy on in your articles in future.

Stage three

Create a place to publish writing

Your website should have the ability for you to easily add images and text to your website. This functionality is essential for any website owner who is serious about being successful. While systems vary from awkward to very easy, you need to decide on a system that suits you. It should be easy for you to use, fit your budget, and have the potential to grow with your needs. What this means is that right now you might only want to edit text, but in the future, you may want to create forms, build photo galleries, add an online shop, design a members area, or edit your menu’s. You should be able to find a system which is growing with the internet and will grow with you as your skills develop.

Start writing

From Stage two, you found extra keywords, and reviewed your industry to see what you client base wants to know about and is searching for. Now you need to give them that information. If you have time, select 2-3 keywords, and write an article that uses these words. Each article should only focus on 2-3 keywords, and should not be ‘over the top’ with these words. What this means is the story needs to read well. If a person reads it, it needs to make them want to buy from you or contact you.
If you don’t have time, to write, call in the experts. This is one stage that hiring others can be the best thing you could do. If you want to try your luck online, visit www.elance.com and upload your request for people to bid on your business. You could pay anything from US$50- to US$500- for 10 articles on your list of keywords.
These articles should then be published on your website, blog, newsletters, and sometimes in forums.

Publish on other sites.

If you really like an article, you may claim it as your own and publish it on ‘Article Directories’ (search for this term and you will see thousands of places to publish.) An example of this is www.ezinearticles.com.

There are obviously many more things you could work on to get found in the search engines, but this is a great starting point for all your future work.


Author: Brendan Byrne http://www.receptive.com.au is an internet marketing consultant. Brendan runs workshops on how to manage your online business and effectively market yourself.
Brendan Byrne - Wednesday, September 30, 2009

Business Catalyst bought by Adobe

Adobe LogoBusiness Catalyst (aka; Good Barry) announced today that they have been acquired by Adobe.

It is great to see that this Australian company is being recognised for its cutting edge tools in making website marketing accessible to everyone. 

The announcement goes to great pains to acknowledge that there are no immediate plans for changes to the service offered by Business Catalyst. Reading between the lines you could be forgiven for maintaining something of an expectation that this acquisition will be the catalyst for changes in the future. Seeing that the current management will be maintaining their roles in the company gives me hope that we will continue to see the Business Catalyst product suite grow and evolve with the needs of SME’s the world over.

Business Catalyst formed in 2001 and, as their website states they are “...passionate about two things: Web Designers and Small Business”. Business Catalyst provides the underlying platform on to which thousands of websites are built.

After Business Catalyst started the Partner Program in 2006, Receptive Technologies was amongst the first to start selling websites built on the platform. We have now been involved with hundreds of sites for both end users and other re-sellers alike. 

Brendan Byrne - Monday, August 31, 2009

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